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Terms & Conditions

Last updated: September 24, 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Adviosis Limited (Company No. 15654545), registered in England and Wales, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom("Adviosis", "we", "us", "our", or "the Company").

By creating an account, accessing, or using the AdClast platform (the "Service"), you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree to these Terms, you must not access or use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

2. Description of Service

AdClast is a software-as-a-service (SaaS) platform that provides advertising intelligence, analytics, and reporting tools for digital marketing agencies, freelancers, and brands. The Service includes:

  • Multi-channel advertising performance dashboards (Meta Ads, Google Ads, TikTok Ads)
  • Campaign, ad set, and ad-level analytics and visualisations
  • Budget tracking and profitability analysis
  • AI-powered intelligence and anomaly detection
  • Automated and customisable report generation
  • Client onboarding form builder and white-label client portals
  • Team collaboration and workspace management
  • CSV/manual data import capabilities

3. Account Registration & Security

3.1 Account Creation

To use the Service, you must create an account by providing a valid email address and a secure password. You must be at least 18 years of age to create an account and use the Service.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at security@adclast.com if you become aware of any unauthorised use of your account.

3.3 Accuracy of Information

You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

4. Subscriptions, Billing & Payments

4.1 Subscription Plans

The Service is offered under tiered subscription plans (including a free tier) as described on ourPricing page. Plan features, limits, and pricing are subject to change with reasonable notice.

4.2 Payment Processing

All payments are processed securely by Stripe, Inc. By subscribing to a paid plan, you agree to Stripe's terms of service. Adviosis does not directly handle, store, or have access to your full payment card details.

4.3 Billing Cycles

Paid subscriptions are billed in advance on a monthly or annual basis depending on the billing cycle you select. Annual subscriptions may be offered at a discounted rate. All amounts are stated in US Dollars (USD) unless otherwise specified, and are exclusive of applicable taxes.

4.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel at any time through your account Settings > Subscription page.

4.5 Refund Policy

We offer a 14-day money-back guarantee for first-time subscribers on paid plans. If you are not satisfied within 14 days of your initial subscription, contact us atbilling@adclast.com for a full refund. After 14 days, subscription fees are non-refundable except where required by applicable law (including your statutory cancellation rights under UK consumer law).

4.6 Promotional Codes & Discounts

Promotional codes and discounts are subject to their specific terms and conditions, may be time-limited, and cannot be combined unless explicitly stated. We reserve the right to revoke any promotion applied in error or through abuse.

4.7 Failed Payments & Downgrade

If a payment fails, we will attempt to collect payment for up to 7 days. If payment cannot be collected, your account may be downgraded to the free tier, and access to premium features will be restricted until payment is successfully processed.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable local, national, or international law
  • Access or attempt to access another user's account, workspace, or data without authorisation
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Use automated scripts, bots, or scrapers to access the Service in a manner that exceeds reasonable use
  • Upload, transmit, or distribute malicious code, viruses, or any material designed to disrupt the Service
  • Circumvent, disable, or interfere with any security features or access controls of the Service
  • Resell, sublicense, or redistribute the Service or any part thereof without our express written consent
  • Use the Service to store or process data that violates the rights of any third party, including intellectual property, privacy, or publicity rights
  • Falsify or misrepresent your identity or affiliation with any person or entity
  • Violate the terms of service of any connected third-party advertising platform (Meta, Google, TikTok)

We reserve the right to suspend or terminate accounts that violate these acceptable use provisions, with or without prior notice.

6. Third-Party Platform Integrations

6.1 OAuth Authorisations

When you connect your advertising accounts (Meta Ads, Google Ads, TikTok Ads) to AdClast, you grant us permission to access your advertising data through their respective APIs using OAuth 2.0. You may revoke this access at any time through your account settings or directly through the respective platform.

6.2 Third-Party Terms

Your use of connected advertising platforms remains subject to the terms and policies of those platforms. We are not responsible for any changes to, or issues arising from, third-party platform APIs, policies, or services. You are responsible for ensuring your use of those platforms complies with their respective terms of service.

6.3 Data Accuracy

While we strive to display accurate data, the advertising metrics shown in AdClast are sourced from third-party APIs and may be subject to reporting delays, discrepancies, or limitations imposed by the platform providers. Adviosis does not guarantee the accuracy, completeness, or timeliness of any third-party data displayed within the Service.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, code, documentation, and branding (including the names "AdClast" and "Adviosis", and associated logos), are and shall remain the exclusive property of Adviosis Limited and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws of the United Kingdom and international treaties.

7.2 Your Content

You retain all rights to the data, content, and materials you upload or generate through the Service ("Your Content"). By using the Service, you grant Adviosis a limited, non-exclusive, royalty-free licence to process, store, and display Your Content solely for the purpose of providing and improving the Service.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Adviosis an unrestricted, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such feedback without obligation or compensation.

8. White-Label Client Portals & Reports

Where your subscription plan includes white-label client portal and report features, you are responsible for the accuracy and legality of the information presented to your clients through these features. AdClast provides the technology platform; you assume responsibility for the content, branding, and representations made to your end clients.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties or representations, express or implied, regarding the Service's availability, reliability, suitability, or accuracy.
  • Adviosis shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising from or related to your use of or inability to use the Service.
  • Our total aggregate liability for any claims arising from or related to these Terms or the Service shall not exceed the total fees you have paid to us in the 12 months preceding the claim.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence,fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

10. Indemnification

You agree to indemnify and hold harmless Adviosis Limited, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) any content you submit, post, or transmit through the Service.

11. Service Availability & Modifications

11.1 Uptime

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance with reasonable advance notice. Unplanned downtime may occur due to circumstances beyond our control.

11.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. For material changes that negatively affect your use, we will provide at least 30 days' noticevia email and/or an in-app notification.

12. Termination

12.1 Termination by You

You may cancel your subscription and close your account at any time through your account settings. Upon cancellation, you will retain access until the end of your current paid billing period.

12.2 Termination by Us

We may suspend or terminate your account immediately if you materially breach these Terms, engage in fraudulent activity, or use the Service in a manner that may cause harm to us or other users. We will provide notice where practicable.

12.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will retain and delete your data in accordance with our Privacy Policy. You may request a data export before account closure.

13. Dispute Resolution & Governing Law

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

13.2 Jurisdiction

Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory rights as a consumer to bring proceedings in your country of residence.

13.3 Informal Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute informally by contacting legal@adclast.com. We will endeavour to respond to and resolve complaints within 30 days.

14. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Adviosis regarding the Service and supersede all prior agreements.
  • Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: No failure or delay by Adviosis in exercising any right shall constitute a waiver of that right.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. Adviosis may assign its rights and obligations under these Terms without restriction.
  • Force Majeure: Adviosis shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, wars, pandemics, government actions, internet outages, or third-party platform failures.
  • Notices: All notices under these Terms shall be sent by email. Notices to Adviosis should be sent to legal@adclast.com. Notices to you will be sent to the email address associated with your account.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email and/or a prominent notice within the Service at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you must discontinue use of the Service and cancel your subscription.

16. Contact Information

For any questions or concerns regarding these Terms, please contact: